Services
Working Together
You are closer to the solution than you know!
Let’s work together to help you discover that.
Can you relate?
You and your team(s) need to wear all the hats, you have a long backlog of work, and the time to address challenges impacting workflows and engagement just isn’t available.
I get it.
You may have been impacted by a decline in and turnover of employees and customers. Your employees and customers may be struggling to access and use the knowledge or information they need to be successful. You have tried solutions but nothing seems to “stick”. You want to stop spending so much time putting out fires, addressing the needs of just a few key clients, and stop putting off changes you know will have an impact on your business.
What if things were different?
Do you want employees to actively contribute ideas for product development, support the growth of their customers, and participate in growth initiatives?
Do you want customers to actively use your product(s) or service(s), work with you to develop your offerings, and serve as brand ambassadors?
Do you want to implement efficiencies to increase the available time for employees to work on actively growing your business?
Do you want to see increased KPI's and repeat business?
Do you want to see your services/products being organically promoted and recommended by customers?
Welcome to JKG solutions
As your Knowledge Strategist and Learning Experience Designer, I can help you develop:
Holistic knowledge sharing, discovery, and retention strategies
Goal-oriented learning experiences and resources
Effective customer journeys and education
Let's start by getting to know your business…
What is the story that will inform your journey and the journeys of your employees and your customers? Let’s start with the following questions…
Knowledge
Journey
Growth
What is the journey for your employees within your company?
What does your business journey look like?
What is the journey for your customers (w/ your products & services)?
What knowledge do your employees need to be successful in their careers?
What knowledge and resources do you need to scale your business?
What knowledge ado your customers need to be successful?
Your Employees
Your Business
What do the next 5, 10, 15 years of growth look like?
What does growth look like to your employees?
What does growth look like for your customers?
Developing the narrative around your business's various journeys will guide and inspire your team(s) during the analysis, strategy, design, development, and deployment phases. Let’s take a look at each phase next…
Here’s the process:
No matter what customized solutions we come up with, this is how we will start working together. We will complete the following steps through four phases. Each phase ensures focus on key tasks and mitigates overload on your team(s).
-
Understand and Observe
Refine the Problem
A problem cannot be effectively solved if it is not properly understood. We will start with known knowledge artifacts, information workflows, engagement processes, and other contributing factors. The analysis and problem definition phase will be the foundation for everything your team(s) develop, so it should be as thorough as possible while remaining flexible enough to adapt to new information, opportunities, and resource availability.
-
Ideate
Prototype
Iterate
Your team’s knoweldge and expertise will be critical in translating the analysis and defined problem(s) into solutions. Collaborative design thinking meetings, group feedback sessions, and surveys will leverage existing employee knowledge while encouraging ownership of solutions. Rapid prototyping or proof-of-concept practices will allow teams to deliver a solution viable enough to gather effective feedback for enhancing, adjusting, or correcting solution strategies and designs.
-
The amount of time and effort put into the strategy & design phase will directly correlate to the success of the development phase. Development will be carried out by your team(s) with support from the management team and myself. I will work with your team(s) to ensure alignment with the initial analysis and problem definition, adhere to timelines, and make adjustments to address unforeseen challenges.
-
Implement
Evaluate
The extent of my involvement in the implementation of solutions will depend on the needs of your team(s). I will be present to provide support, guidance, and assessment of the process. Evaluations will be conducted by your team(s) throughout the implementation lifecycle to promptly address issues and mitigate risks that will impact success. I will conduct an evaluation of each phase and provide a high-level report summarizing my findings and recommendations for your team(s) moving forward.
FAQs
-
After completion of a thorough analysis of your business, you will have a report outlining the details of your customer challenges and the opportunities available to you. This report will provide the basis for our ideating solutions with your team(s). A clear design plan will be developed to begin prototyping solutions with the understanding that it will be revised based on testing and feedback. I will provide support for solution implementation and evaluation on the backend.
-
The time you and your team(s) need to dedicate to addressing your challenges. The budget for time, materials, and resources. Data and feedback reports, subject matter experts (SMEs), customer personas, and other resources dependent on your business challenge(s).
-
The timeline is dependent on the availability of your team(s), your customized solution, and the resources available to you. Quick wins can be achieved through methods like rapid prototyping and a continuous delivery schedule.
-
Your team will have ownership from the start. At any point during the process if you and your team(s) feel that you have what you need to implement, support, evaluate, and iterate your process, we will discuss the pass-off of all processes and tasks to your team.
-
Not a problem. We can discuss service levels that meet your needs including: periodic review and evaluation, retainers for support as needed, or one-off needs at hourly pricing.
-
I have great referrals including Project and Process Management, Change Management, Technical and Copy writing and many more. We can work to bring them onboard or help in another capacity.
Testimonials
“Do you need a superb training developer? Call Julie.
Do you need high quality audio/video productions complete with professional voice overs? Call Julie.
Do you need help in developing complex Knowledge Management solutions, from thought to finish? Call Julie.
Do you need help in designing, implementing, executing and sustaining wide Community Outreach programs and Change Management initiatives? Call Julie.
I had the pleasure to employ Julie and see her in action in all the roles I listed above, and she has been extremely valuable and successful in all projects, from the projects related to an Enterprise Search Engine I was responsible for, to the development of Community Outreach programs to increase penetration and visibility of a KM Program in the Organization, not to mention several multimedia training and communication modules she designed, developed and deployed flawlessly.
I would recommend Julie to any organization that requires top notch services in all the fields Julie can claim expertise in.
”
“Julie Gillespie is one of the best instructional designers I have worked with! She joined our team and immediately set out to learn as much as she could about the team itself as well as the customers for whom the training was being created. She has been incredibly patient and persistent in working with subject matter experts who, in some cases needed to be reigned in and in other cases pried open. She is conscientious and full of great ideas and suggestions. Her recommendations made the training that could have easily been extremely boring, engaging and worthy of advertising. I’m blessed to have found her and to be working with her, not only on some client projects, but also on my own business!”