Services

Working Together

You are closer to the solution than you know!

Let’s work together to help you discover that.

Can you relate? 

You and your team(s) need to wear all the hats, you have a long backlog of work, and the time to address challenges impacting workflows and engagement just isn’t available.

I get it. 

You may have been impacted by a decline in and turnover of employees and customers. Your employees and customers may be struggling to access and use the knowledge or information they need to be successful. You have tried solutions but nothing seems to “stick”. You want to stop spending so much time putting out fires, addressing the needs of just a few key clients, and stop putting off changes you know will have an impact on your business.

What if things were different?

  • Do you want employees to actively contribute ideas for product development, support the growth of their customers, and participate in growth initiatives? 

  • Do you want customers to actively use your product(s) or service(s), work with you to develop your offerings, and serve as brand ambassadors?

  • Do you want to implement efficiencies to increase the available time for employees to work on actively growing your business? 

  • Do you want to see increased KPI's and repeat business?

  • Do you want to see your services/products being organically promoted and recommended by customers?

Welcome to JKG solutions

As your Knowledge Strategist and Learning Experience Designer, I can help you develop:

  • Holistic knowledge sharing, discovery, and retention strategies

  • Goal-oriented learning experiences and resources

  • Effective customer journeys and education

Let's start by getting to know your business…

What is the story that will inform your journey and the journeys of your employees and your customers? Let’s start with the following questions…

Knowledge

Journey

Growth

What is the journey for your employees within your company?

What does your business journey look like?

What is the journey for your customers (w/ your products & services)?

What knowledge do your employees need to be successful in their careers?

What knowledge and resources do you need to scale your business?

What knowledge ado your customers need to be successful?

Your Employees

Your Business

What do the next 5, 10, 15 years of growth look like?

What does growth look like to your employees?

What does growth look like for your customers?

Developing the narrative around your business's various journeys will guide and inspire your team(s) during the analysis, strategy, design, development, and deployment phases. Let’s take a look at each phase next…

Here’s the process: 

No matter what customized solutions we come up with, this is how we will start working together. We will complete the following steps through four phases. Each phase ensures focus on key tasks and mitigates overload on your team(s). 

FAQs

Testimonials

Do you need a superb training developer? Call Julie.
Do you need high quality audio/video productions complete with professional voice overs? Call Julie.
Do you need help in developing complex Knowledge Management solutions, from thought to finish? Call Julie.
Do you need help in designing, implementing, executing and sustaining wide Community Outreach programs and Change Management initiatives? Call Julie.

I had the pleasure to employ Julie and see her in action in all the roles I listed above, and she has been extremely valuable and successful in all projects, from the projects related to an Enterprise Search Engine I was responsible for, to the development of Community Outreach programs to increase penetration and visibility of a KM Program in the Organization, not to mention several multimedia training and communication modules she designed, developed and deployed flawlessly.

I would recommend Julie to any organization that requires top notch services in all the fields Julie can claim expertise in.
— Giovanni Piazza, Head of Knowledge Management Services at Takeda Pharmaceuticals
Julie Gillespie is one of the best instructional designers I have worked with! She joined our team and immediately set out to learn as much as she could about the team itself as well as the customers for whom the training was being created. She has been incredibly patient and persistent in working with subject matter experts who, in some cases needed to be reigned in and in other cases pried open. She is conscientious and full of great ideas and suggestions. Her recommendations made the training that could have easily been extremely boring, engaging and worthy of advertising. I’m blessed to have found her and to be working with her, not only on some client projects, but also on my own business!
— Julie Noonan, Founder & CEO of Julie Noonan Consulting LLC