Journey.
Knowledge.
Growth.
Transform business knowledge into competitive advantage through goal-oriented strategies that improve knowledge sharing and learning experiences within your organization.
Is critical knowledge walking out the door with employee turnover or retirement? Are you questioning if training is the right answer? Are employees and customers less engaged than you know they can be?
You know that high employee and customer turnover can have a significant impact on your bottom line. Not only does it result in a direct monetary impact, but it can also have a long-term IP cost that can be devastating to your organization's long-term success. As a Knowledge and Learning Experience Advisor, I can help you develop and implement strategies to leverage organizational knowledge, increase engagement, and improve business performance.
Capture and leverage your most valuable asset — knowledge.
Hi I'm Julie (JD) Gillespie.
With 10 years of combined experience, an MBA in Information Systems and Knowledge Management, and certifications in Instructional Design, eLearning Development, Training, and Customer Success, I work with you and your teams to:
Analyze your organizational knowledge and information workflows
Ideate strategies to leverage knowledge for competitive advantage
Identify training opportunities to support performance goals
Implement sustainable practices to achieve business objectives
“Do you need help in developing complex Knowledge Management solutions, from thought to finish?
Call Julie.”
— Giovanni Piazza, Takeda Pharmaceuticals
“Julie Gillespie is one of the best instructional designers I have worked with.”
— Julie Noonan, Julie Noonan Consulting LLC
“Julie’s broad range of design and development skills rescued several of our projects.”
— Steve Brooks, Public Partnerships
My Mission is simple
Work with you and your team(s) to identify the root causes of your knowledge retention and learner engagement challenges, ideate and develop holistic solutions, and implement sustainable strategies.
Why focus on organizational knowledge and the customer experience?
“74% of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent.”
“Companies that focus on customer experience have 1.5 times as many engaged employees as do customer experience laggards.”
“80% of customers say the experiences provided by a company are as important to them as its products and services.”
My goal is to facilitate every phase of the process with you and your team(s) so we can develop strategies that are within your scope to support and grow long-term! Your team should have ownership and accountability over the solutions we implement.
The process and strategies we develop will be holistic because any solution is doomed without cross-departmental support.
As an example, consider your customers. You would not develop an effective customer journey without considering the interconnectivity of the customer service/ success, marketing, product, sales, finance, IT, and other teams. Plus, without buy-in from the whole ecosystem, both opportunities and risks will be missed when developing solutions.
The longevity of a strategy is dependent on its flexibility.
We will start where you are with the tools you have available. Many custom and prototype solutions can be developed with existing software, and a continuous delivery schedule will help achieve goals while adjusting for business or customer changes and feedback. I endeavor to craft evergreen solutions, and we will design solutions with growth and sustainability in mind.